Bill Pay FAQ
Bill Pay FAQ
How can I pay my bills on the Town of Clinton website?
Visit our website at www.clintonnj.gov. Click on “Pay My Bills” which you will find halfway down the homepage on the left hand side. Bills can be paid by debit card, credit card, or checking account. (SCREENSHOT of Home Screen). You can access by clicking HERE.
TO PAY TAXES ON THE WEBSITE
How do I search for my property?
You can search by entering your Block and Lot Number, Tax Account Number, Address or Name of Property Owner.
Can I Pay Delinquent Taxes?
Yes, your current payment will include any interest that is due on your account. If you want to pay the delinquency on a later date, there is a tab on the same line as “Make a Payment,” that says “Project Interest.” A calendar will pop-up and you can choose the date that you want to make payment. It will then calculate the interest to that date.
Can I pay my taxes prior to the due date?
Yes, as long as the billing is shown on the website.
Can I set up my payments to be automatically paid each billing quarter in advance?
No, the system does not have the ability to accept future payments, other than what is currently due. If you want to pay more than one quarter and the billing is shown on the website, you may do that.
Is there a convenience fee for paying online?
Yes, there are fees associated with paying your bill online. If you pay by ACH (Automatic Clearing House) or e-check via your checking account, there is a $1.05 convenience fee. The fee for debit and credit card payments will be approximately 2.95% of your total bill. The exact fee will be calculated after you enter your payment information, but before you submit the payment. (SCREENSHOT of Payment Confirmation)
I usually pay my bill by mailing a check. Can I still do that?
Yes, you can pay your bill by mailing a check in with the payment stub.
I usually pay my bill in person. Can I still do that?
The office is currently closed to the public due to the Coronavirus pandemic. However, you can place a payment in the Town of Clinton drop box, located behind the finance building on the right when you pull into the driveway at 43 Leigh Street. The box is a freestanding black mailbox with “Town of Clinton Drop Box” on it.
TO PAY UTILITY BILLS ON THE WEBSITE
I entered my account number, but “No search results” appeared?
All utility (water and sewer) accounts were assigned new numbers in January 2020 because the billing software was upgraded to a new program. Please be sure that you are using this new number, including the -0 at the end. (SCREENSHOT with account number search area)
- If you don’t know the new number, you can find it by searching by property address. (SCREENSHOT with property address search)
- If you live in the Town of Clinton, you will have two accounts, one for your water account and one for your sewer account. Please be sure to use the correct number for each account.
I entered my last name in the search field and my account did not come up?
The billing software lists property owners by {first name last name}. The easiest way to search is by account number. (SCREENSHOT with account number) If you don’t know your account number, you can search by property address. (SCREENSHOT with property address search) Be sure the correct address comes up. Sometimes you need to type in the entire property address in the search bar, i.e. “100 Any Street” instead of “100 Any”.
Where can I find my account number?
Your correct account number will be on any bill you have received from us from January 2020 through today. (PHOTO OF UTILITY BILL) or by searching by property address. (SCREENSHOT with property address search)
I lost my bill. How do I know how much to pay?
You can find your account by searching by the property address. Be sure the correct address comes up. Sometimes you need to type in the entire property address in the search bar, i.e. “100 Any Street” instead of “100 Any”. When you click on the property address, the account will open. The amount due can be found directly under the column “Total Due” on the top line in blue. (SCREENSHOT with total due and amount)
Why does my address appear twice in the search results?
If you live in the Town of Clinton there will be 2 accounts for your property address, one for water and one for sewer.
Please be sure that you select the correct account to pay. Once you submit the payment it won’t be possible to change the account that should be credited. If you do not live in the Town of Clinton, your address will appear only once, for your water account. (You can have a Clinton address, but still not live in the Town of Clinton.)
Is there a convenience fee for paying online?
Yes, there are fees associated with paying your bill online. If you pay by ACH (Automatic Clearing House) or e-check via your checking account, there is a $1.05 convenience fee. The fee for debit and credit card payments will be approximately 2.95% of your total bill. The exact fee will be calculated after you enter your payment information, but before you submit the payment. (SCREENSHOT of Payment Confirmation)
I usually pay my bill through the bill pay option on my bank’s website. Can I still do that?
Yes, you can continue to pay your bill via your bank’s website, however, please be sure to change the account number to correspond with the new account numbers issued in January. It can be very difficult for the office staff to correctly credit an account without the correct account number. You can find your current account number on any bill you have received since January 2020 (PHOTO OF UTILITY BILL) OR you can find your account number by searching by property address. (SCREENSHOT with property address search)
I usually pay my bill in person. Can I still do that?
The office is currently closed to the public due to the Coronavirus pandemic. However, you can place a payment in the Town of Clinton drop box, located behind the finance building on the right when you pull into the driveway at 43 Leigh Street. The box is a freestanding black mailbox with “Town of Clinton Drop Box” on it.
I usually pay my bill by mailing a check. Can I still do that?
Yes, you can pay your bill by mailing a check in with the payment stub.